Running a business today is somewhat difficult due to the fact that there are already a lot of established businesses. In order for you to compete with big companies, you must find ways on how you can stand out of the competition. Indeed, plenty of business experts today provide tips to ensure business success. Investing in inbound and outbound call centre services is among these efficient business strategies. You can get help from Unity4.
Unity4 is a big privately held organization that has an operating company in United Kingdom, New Zealand, and Australia. They provide advanced contact centre capability and technology to people in the office or at home which are powered by the cloud, driven by innovation. It is divided into 2 divisions – Contact Centre Technology and Contact Centre Outsourcing.
It was established in 2000. In 2006, the RapportCMS technology was released to the market as a standalone offering. It is debt free and has not taken any external venture funding, market capital, or private equity. The business employs more than 650 people worldwide – this excludes independent agents on the platform. There are more than 11,000 active users on the RapportCMS platform worldwide. Also, the group has a compound annual growth rate of 44.28% as of June, 2011. It is highly emphasized that they are PCI DSS compliant and externally certified. Moreover, they maintain their internal quality assurance program and is DMA, ACMA, ODCOM, ATA, and ADMA compliant.
What They Offer
Contact Centre Outsourcing – Unity4 is regarded as the major provider of outsources contact centre services. The skills of their at-home work force will mean high quality representation of a brand or a company that is taken to another level as opposed to traditional suppliers. Regardless of whether it is a product sale, the acquisition of a new donor, a customer service call or perhaps the conducting of a market research survey, their agents will certainly bring a level of maturity and expertise to every project they perform. They highly emphasized that their open and transparent approach will foster a real sense of partnership with their clients.
Call Centre Software – The RapportCMS will deliver world class call centre software functionality from the cloud. Their main difference is that the RapportCMS platform they offer recognizes that world class call centre technology should equally adept in terms of addressing what will happen after the agent says hello as to how the call is routed to the desktop. They say that they are focused on the intersection between telephony, the people handling the calls, and interaction management. It is highly emphasized that this approach will make sure that they make human technology meant for contact centre practitioners.